Industry solutions: from hotels to game servers

Hotels

• Saying there is no 14-day withdrawal for dated staysFor accommodation services with a set day or period, consumers have no statutory right of withdrawal (art. 38(1)(12) of the Polish Consumer Rights Act). That is why the cancellation rules must be clearly written in the terms and shown before payment.

Travel agencies

• The standard information form before the contractThe tour operator, and the agent selling the package, give the traveller standard information using the information form before the contract is signed (art. 39(1)).
• A copy of the contract or a confirmation on a durable mediumWhen the contract is concluded, or without undue delay after it, the traveller gets a copy or a confirmation (art. 42(2)). The document is generated after the deposit is paid.

Property developers

• Its own website with the price of each unitFrom the start of sales, the developer publishes on its own website the price per m² of usable area and the price of the whole unit, prices of ancillary rooms and other payments, including VAT (art. 19a(1)).
• Price change historyWith every price change the website shows the date of the change and keeps the earlier prices from the start of sales (art. 19a(2)). History cannot disappear when the price list is updated.

Clinics

• Service information without advertising featuresEntities providing medical services publish information about the scope and types of services, but its content and form must not have the features of advertising (art. 14(1) of the Polish act on medical activity). The website describes services, the team and prices factually, without promised outcomes.

Law firms

• Advocates: no evaluative elements and no public feesInformation may not contain evaluative elements or comparisons with other lawyers, or create unjustified expectations about results (§ 23b). Fees and how they are calculated are given only at the client's request or in an offer to a potential client (§ 23a).
• Legal advisers: clearly labelled informationThe Code of Ethics for Legal Advisers treats informing about practice as an adviser's right, but requires it to be clearly labelled and prohibits untrue, non-factual content and unreliable promises (art. 31 and 32).

Public bodies

• WCAG 2.1 at levels A and AAThe website meets the requirements in the act's annex, the WCAG 2.1 criteria (art. 5(1)). They are deemed met when complying with EN 301 549 V3.2.1 (art. 5(3)).
• Statement and review by 31 MarchAn accessibility statement is prepared for each language version (art. 10(1)), and reviewed and updated by 31 March every year and after changes affecting accessibility (art. 11).

Foundations

• Reports by 15 JulyAn OPP posts its financial and activity reports on the National Freedom Institute (NIW) page by 15 July (art. 23(6)). Without them it is left off the 1.5% list (art. 23(6a) and art. 27a(3)).
• Reports on your own websiteAn OPP makes its reports public, including by posting them on its own website (art. 23(2a)). The website has a permanent reports tab with an archive of years.

Game server stores

• Mojang's guidelines for Minecraft serversNo gameplay advantage for money, no capes, an online purchase history and prices available before joining the server.
• The Cfx.re agreement for FiveM serversNo in-game currency for real money, no loot boxes and no cash-out mechanics.

E-commerce

• The lowest 30-day price next to promotionsWith every price reduction you show the lowest price from the 30 days before it (art. 4(2) of the Polish act on price information). We calculate it from price history.