VulCode

Client Relations: looking after VulCode clients during and after a project

We are looking for someone to keep in touch with the clients we work with: answer questions during the project, see tickets through and get back in touch after launch. We take the technical side, you look after the relationship.

Send an applicationAll roles
The VulCode client panel: projects, billing, tickets and the affiliate programme
: the VulCode client panel, where clients see their projects and write tickets

Clients we have worked with

Contact during the project and after launch is about projects like these.

  • The WaveHost client panel: balance, services, recent activity and the referral program

    The WaveHost client panel

    Ordering and managing servers, a wallet, invoices and a referral program for a hosting provider.

    See it in the portfolio
  • The SafeBands rescue portal: a field for the band ID and ways in for rescuers and users

    SafeBands

    The core of a medtech platform for a startup building smart emergency bands: accounts, device monitoring and alerts.

    See it in the portfolio

The client during and after a project

Your part starts once the client works with us and does not end at launch.

The client
  • During the projectA question about the project
  • A ticketA ticket in the client panel
  • RenewalThe decision to renew
You
  • During the projectAn answer or a matter for the team
  • A ticketThe ticket with the right person
  • After launchDoes everything work
  • A reviewA review request
  • RenewalA call before the renewal
VulCode
the code and the project
  • A ticketA reply or a fix

  1. A ticket

    You VulCode. A ticket from the client panel reaches the right person, and the client knows what is happening with it.

Whether to leave a review, and where, is the client's decision.

Your tasks

What you will work on day to day. We fit the scope to the time you have.

Client Relations
A conversation with a client does not end at launch.

During the project

  • Contact during the project
  • Client tickets

You take organisational questions yourself and pass technical ones to the team with context. A ticket from the client panel reaches the right person, and the client knows what is happening with it.

After launch

  • Contact after launch
  • Reviews

Checking how the project works after launch, whether anything is missing and whether they would recommend us. Asking satisfied clients for a Trustpilot review, without pushing.

Renewals and history

  • Renewals
  • The client's history

A conversation before a service's paid period ends: what the client renews and what else they need. Who, when, about what and what next, recorded so the client never has to repeat themselves.

What this role is about

During the project

During a project the client has questions, tickets and organisational matters, while we write the code. We want someone on the client's side who always answers or passes the matter on with context.

After launch

After handover the contact with a client often fades, and that is exactly when they could refer us, leave a review or come back with the next project. We want someone to look after these relationships on purpose.

Details of the role

Everything that is certain about this role, in one place.

Client Relations

Area
Client relations
Work mode
Remote, we have no office
Languages
Polish and English
Who you work with
The VulCode team
Applications
hello@vulcode.com
Pay
A commission on contribution and results, not on time

What happens after you send it

1You send an email

To hello@vulcode.com, with the role in the subject line and examples of your work.

2We read it

The application goes straight to the person you will work with, with no HR department in between.

3An online call

A short call in Polish or English about what you do and how you see the role.

4We agree on the scope

How much time, which tasks to start with and how we settle up, before you begin.

Probably not if

You want to promise deadlines and prices without asking the team. You would rather find new businesses than look after current clients: then the Sales Manager role suits you better. You find it hard to get back to a client who has complaints.

Questions about this role

Questions about this role before you apply.

Other roles

We are looking for other people too. The nearest to this role is Sales Manager.

From a list of businesses to a project call
  1. Industries
  2. A list of businesses
  3. First message
  4. Intro call
  5. Handover

Sales Manager

Sales

A good conversation with a client starts long before the quote. We are looking for someone to find businesses with a problem we solve, write to them and book the first project call.

Area
Sales
Work mode
Remote
Pay
A commission on contribution and results, not on time
See the role
All roles (6)

Apply with one email

A few sentences about yourself and links to what you have already done. The subject fills itself in. It is for you if:

  • You enjoy talking to people and do it without a script
  • You reply to the point, also when the answer has to be checked first
  • You understand the difference between a website and a store, a panel and an app, or want to learn it
  • You are systematic and do not lose track of clients' matters

No mail app? and the role's name fills itself in.

Tohello@vulcode.com
SubjectApplication: Client Relations

Hello, I am applying for the Client Relations role.

  1. Who I am and where I have worked with clients.
  2. An example message to a client after launch, asking for a review.
  3. How I would answer a client who reports a bug on their site.
  4. Availability.